SKILLS AND ABILITIES
• During my employment and while running my own business and subcontracting, I have had direct contact with many executives, customers, clients, co-workers and employees. As a result I have become quite confident in my skills with forming and maintaining professional relationships on all levels.
• In addition to my extensive administrative knowledge, technical skills and certifications, I am greatly interested in becoming involved with creative aspects, such as web design as well.
• I am an advanced EXCEL user and have experience and training with current and past versions of MS Office, including ACCESS, WORD, ONE NOTE, POWER POINT, Photoshop, Lotus Notes, Macromedia products (including Dreamweaver), Word Perfect, QuickBooks and other applications. I am also effective as a trainer for others in using software most efficiently.
EXPERIENCE
Employer: Anastasia Cat Clinic
Title: Veterinary Office Administrator
Location: Saint Augustine, FL
Duration: 5/2008 - 04/2009
Duties: Schedule all appointments and surgeries, file, order clinic supplies, maintain records, correspondence with clients and suppliers. Customer service tasks including: remind clients of patient needs, follow up with treatment plans, refill prescriptions, and advise clients about common pet issues.
Employer: Tree of Life
Title: Account Support Specialist
Location: Saint Augustine, FL
Duration: 8/2007 - 04/2008
Duties: Assist Account Executives by providing forms, communication of price changes, discounts and other account related tasks for Publix Supermarkets and other independent chains. Use of AS400, Write/Run Queries, Data Entry, advanced Excel, Lotus Notes. Research and provide details on new items. Created technical training manuals for our department and meeting standards for ISO 9000 and ISO 14000.
Employer: Mountain View Marketing
Title: Route Sales Representative
Location: Orlando, FL
Duration: 1/2007 - 05/2007
Duties: Independently provide service to over 300 convenience stores on a monthly basis by installing, maintaining and ordering for sunglass, lighter and novelty displays. Place orders to McLane via Telxon or IVR and track credits and distribution via the Palm Pilot.
Employer: Acosta
Title: Set Specialist
Location: Orlando, FL
Duration: 06/2006 - 1/2007
Duties: Conduct large scale store sets, according to Plan O Gram, with a team and provide retail support for manufacture clients using pocket pc in retail stores to ensure proper placement and pricing on an established route.
Employer: Crossmark
Title: Retail Sales Representative for the Sara Lee Dedicated Team
Location: Daytona Beach, FL
Duration: 06/2003 - 06/2006
Duties: Insure accurate location, price, distribution, display, and POP for specific items in chain and independent stores. Territory of 77 stores on a bi-monthly basis. Report via IPAQ handheld computer and IVR.
EDUCATION and CERTIFICATIONS
School: SJRCC
Location: Saint Augustine, FL
Degree: AS
Date: Ongoing Studies
Major: Microsoft Software and Computer Hardware
School: FastTrain
Location: Jacksonville, FL
Degree: A+, MCSE, Cisco Certification Program
Completion Date: 01/2006
Major: Concept Development and Design Fundamentals
School: The Art Institute of Pittsburgh
Location: Online, FL
Degree: Digital Design Program
Completion Date: 06/2004
CERTIFICATION TITLE | ISSUING ORGANIZATION | ||
Florida Ready to Work Gold Certification Veterinary Administration Training | State of Florida - Ready to Work Credentialing Program Florida Veterinary Medical Teaching Hospital | ||
A+ (Hardware) MSPA SILVER # QWP4DK Merchandising Proficiency Test Management and Business Strategy | CompTIA Mystery Shoppers Provider Association NARMS (Nat'l Assoc. for Retail Merchandisers) AMBAIU |
